Effective Date: 16/12/2024
At Albelacart.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the conditions and procedures for returning items and requesting refunds.
1. Eligibility for Returns
1.1 Timeframe: You can return an item within 24 hours from the date of delivery.
1.2 Condition: Items must be unused, in their original packaging, and in the same condition as received.
1.3 Non-Returnable Items: Certain items, such as perishable goods, custom-made products, and clearance sale items, are not eligible for return. These will be clearly marked on the product page.
2. Return Process
2.1 Initiating a Return:
- Contact us at support@albelacart.com or WhatsApp on 9375868667 with your order number, item details, and reason for the return.
- Our team will review your request and provide you with further instructions, including the return address.
2.2 Shipping for Returns:
- Customers are responsible for the shipping costs associated with returns unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping method to ensure the item is safely returned.
3. Refund Policy
3.1 Refund Eligibility:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 4 business days and credited to your original payment method.
3.2 Partial Refunds:
- In some cases, only partial refunds will be granted (e.g., if the item shows signs of use, is missing components, or is returned outside the eligible timeframe).
4. Exchanges
4.1 We offer exchanges for defective or damaged items.
4.2 Contact us at support@albelacart.com or WhatsApp on 9375868667 with details of the issue to arrange an exchange.
5. Damaged or Defective Items
5.1 If you receive a damaged or defective item, notify us within 24 hours of delivery.
5.2 Please include photos of the damaged item and packaging for faster resolution.
6. Cancellations
6.1 Before Shipping: Orders can be canceled within 3 hours of placing them for a full refund.
6.2 After Shipping: If the order has already been shipped, you will need to initiate a return upon receipt of the item.
7. Non-Delivery Claims
7.1 If your order hasn’t arrived within the estimated delivery time, please contact us at support@albelacart.com or WhatsApp on 9375868667
7.2 We will investigate the issue and provide a resolution, such as a replacement or refund.
8. Contact Us
For any questions or concerns about returns and refunds, please reach out to us:
- Email: support@albelacart.com
- Phone: 9375868667
- Address: 2, Dave shopping center, vasna barrage road, vasna, Ahmedabad - 380007
Thank you for choosing Albelacart.com! We are committed to ensuring a hassle-free shopping experience.
