Return & Refund Policy

1 24-Hour Return & Complaint Window

At Albela Cart, quality and customer trust are our utmost priorities. Please note that return or replacement requests are only accepted within 24 hours of delivery.

2 How to Raise a Claim

If you encounter an eligible issue within the 24-hour window, follow these steps:

3 Policy on Size, Preference & Correct Items

We provide returns or exchanges exclusively on damaged or wrong items sent by us.

We do not accept returns, provide refunds, or offer exchanges if you simply do not like the product, if it does not fit or match your size expectations, or for any other personal preference or subjective issue.

4 Non-Returnable & Non-Refundable Categories

For health, hygiene, and product integrity reasons, the following categories are strictly non-returnable:

• Health, Beauty & Hair Care: Opened cosmetics, skin care serums, hair extensions, and personal grooming tools.
• Intimates & Undergarments: Lingerie, shapewear, and innerwear.
• Custom or Personalized Orders: Customized jewelry or items made to order.
• Digital or Clearance Goods: Gift cards or items explicitly marked “Final Clearance / Non-Returnable”.

5 Refund Method & Timeline

If Albela Cart approves a return and opts for a monetary refund rather than an exchange:

• Online Payments (UPI, Net Banking, Debit/Credit Card): Approved refunds are credited back to the original source account within 5 to 7 business days, depending on your bank’s processing cycles.
• Notification emails and transaction reference numbers will be sent once the refund is executed via our payment gateway.

6 Order Cancellations & Processing State

Because our orders are processed quickly for direct global dispatch to meet our 20–25 day delivery window:

• Before Processing: An order can be cancelled, and a full refund will be provided if it has not yet been processed by us and forwarded to the supplier.
• After Processing: Once the processing has been done from our side and sent to the supplier/fulfillment network, it cannot be cancelled in any case, and no refund will be provided.

7 Contact Our Returns Desk

If you have any questions regarding our return policy or need to report a damaged or wrong item within the 24-hour window, please reach out to our team: